Remote and On-site Support

Remote Monitoring and Management

We’re guessing that you’ve probably got better things to do with your time than constantly keeping an eye on your computer hardware, your networks and your applications.

Thought as much.

On the other hand, we at IT Planning like nothing more. (OK, we have no friends and don’t get out much.)

So, when one of your team reports that the picture on their monitor has suddenly gone upside down, (yup, been there) you’re going to be ever so glad that we can connect remotely into the affected device and sort the problem out in a trice.

We can continuously monitor your IT systems to prevent problems before they rear their ugly little heads. And we can give you regular reports on the health of your IT set-up, freeing you and your staff to concentrate on the things you do best.

Contact us and we’ll get back to you to discuss how we can help keep your IT infrastructure fit, healthy and in the pink.

Virtual IT Manager

Virtual IT Manager (VITM) is a Remote Monitoring and Management service developed by IT Planning which lets you choose the level of support that is right for your enterprise and right for your budget.

VITM is a cost-effective alternative that gives you independent, consistent and expert advice. You can choose between support that is remote only, or which includes on-site support when needed.

Just contact us to find out which solution might be right for you.

Hardware and Software

Only…

THERE’S SO MUCH OUT THERE TO CHOOSE FROM!!

There’s memory and operating systems and RAM and laptops and desktops and workstations and tablets. There’s HDD and SDD and DDR and SATA and cores and motherboards and processors and graphics cards and sound cards. (We could go on. We frequently do.)

And then there are the peripherals – printers and monitors and keyboards and mouseses and speakers and endless miles of different cables.

And as for software…well…finding the right thing for the right job is one thing but then there are the updates, the upgrades, the upsides and the upsets.

Of course you could do all of this yourself.

You could spend hours and hours of your precious time poring over catalogues and web reviews until you think you’re sure you’ve pinpointed the right bit of kit to shell out your hard-earned cash on.

You could lie awake all night wondering whether you’ve done the right thing.

You could put up with that member of your team who, presented with a shiny new laptop, screams. “But I wanted Intel, not AMD!”

Or…you could leave the whole painful business to IT Planning. We do this sort of thing every day. We pore over those reviews so you don’t have to. We have our finger on the pulse of trends and developments to ensure that we supply hardware and software that isn’t going to be obsolete by half-past-lunchtime. And because we’re authorised resellers for lots of manufacturers, we can get GREAT PRICES.

We can also provide refurbished hardware which not only saves on cost, but helps save the planet.

Now, doesn’t that sound much better?

Repairs

Even when you’re subscribing to all of IT Planning’s stunning suite of Managed Services, stuff still goes wrong sometimes. Because life isn’t always a bowl of cherries. Sometimes life is a bowl of mouldy guacamole with a stubbed-out fag in it.

But nil desperandum as they say in Auchtermuchty. (Well, someone probably does.)

Here at IT Planning, we’re happy to dig out the screwdriver, the soldering iron and the lump hammer just to come and repair that Desktop that you’re too mean fond of to replace, even though it’s still running Windows XP.

Joking apart, if you’ve invested loadsamoney in a state-of-the-art workstation that’s just had a fit of the vapours, you’re going to want someone to sort it out, and fast. That’s when you should give us a call. We’d be delighted to help.

We’re also happy to organise re-cabling, installations, moving your hardware from one location to another and lots of other stuff where we get our hands dirty.

Just get in touch to find out how we can help.